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Field Service

Andersen Field Service Department offers sterilizer repair and sterilization service and sterilizer maintenance

Has your sterilizer had its
annual checkup yet?

We understand you rely on your gas sterilizer as a critical component of your infection control. Preventative maintenance is the key to the longevity, efficiency and reliability of your sterilizer.

Covid Molecule, during covid we offer touch-free sterilizer repair


While COVID-19 has impacted our ability to travel, we are still here
providing service, maintenance and support to our customers – 24/7/365.
Contact-free sterilizer repair / service option available.

As the manufacturer of your gas sterilizer, Andersen recommends annual preventative maintenance to ensure optimal performance for your machine’s entire 10-year useful life. Avoid costly sterilizer repairs and downtime by protecting your investment with one of our maintenance plans below.

Andersen Sterilizers Logo
Service Plan Comparison
Basic Service Plan HeaderComprehensive Service Plan HeaderOne-Time Service Plan Header
Service Agreement
24/7 Phone Support
Andersen Certified Technician
Scheduled Visit
Safety Inspection & Maintenance
Exposure Monitoring Badges
Replace Worn Filter(s)
Replace Worn Tubing
All Replacement Parts
Emergency Sterilizer Repair
Emergency Travel
60-Point Service Report

Q: When Will You Visit?

A Scheduled Visit during your state’s “target week” is included under either the Basic or Comprehensive agreement. Visits that fall outside of your area’s target week are considered emergency visits and will incur additional expenses – unless you are on a Comprehensive plan. We can schedule a maintenance visit for you at any time, but service within your target week provides the best rates. Find your area’s target week by clicking on the button below – and then request a visit at a date and time that works for you.

Q: What’s a “target week?”

A: In a nutshell, it’s your state or local area’s designated week for service. We group near-by customers together and visit them all within a week. This allows us to save travel costs and time – and pass the savings on to you.


Q: What tasks will your technician perform?

Click on your sterilizer to see the steps your technician will complete during the Safety Inspection & Maintenance (plus any necessary repairs). All labor is included when your visit is scheduled during your target week or on a Comprehensive plan.


Additional Service Options – contact us for full details and pricing.

Covid Molecule

During COVID-19 we are offering a Manufacturer Service Plan (MSP), where we service your sterilizer here at Andersen Sterilizers instead of sending a technician to you. All existing plans can be converted to a MSP or we can do a One-Time Manufacturer Service for new Service customers. If your state has locked down / restricted travel or your facility is strictly limiting visitors – ask us about a MSP. Contact-free service not available in western states. Learn more.

SEMI-ANNUAL PLAN

If your regulatory body, quality system or hospital policy requires capital equipment maintenance and calibration every 6 months, we offer both Basic and Comprehensive Semi-Annual plans with the same features outlined above – except your area will have two target weeks each year (sometimes called bi-annual).

ABATOR SERVICE

Do you have an Andersen emissions abator? We offer Abator Service, too. It’s important to keep all your capital equipment in top condition.

INSTALLATION VALIDATION

Just had your sterilizer installed or moved? Our technicians can perform Installation Validation. We will verify it has been installed to manufacturer’s specifications and best practices.

Field Service Department Techs performing sterilizer repair and service

REPLACEMENT PARTS

We sell some replacement parts – such as purge probes, purge probe tubing, door magnets, fuses and filters. Note: Any parts that require opening the top of the sterilizer, can only be replaced by an Andersen Certified Technician. Contact us about a replacement part.

MULTI-STERILIZER DISCOUNTS

Do you have more than one Andersen Sterilizer? We offer Multi-Sterilizer Discounts if we service more than one sterilizer in one location.

We use Andersen for our maintenance because they’re always on time, they’re very thorough, they give you about a month heads up when they’re going to be in your area. Anytime I call, they are good to follow through and help me.”

Lynn Davis

Ordering Manager 
Baldwin Animal Clinic
Summerdale, AL

We are your gas sterilization experts 24/7/365!

Our Service Technicians go through extensive technical training to become experts on all Andersen Sterilizers’ systems. You will find our techs accessible, knowledgeable and happy to share their knowledge.

Available 24/7, 365 days a year – no matter the problem – we are your support team for all things related to your gas sterilizer.

Keep our contact information on your sterilizer
at all times.

Monday – Friday
8:30 am – 5 pm ET
800.523.1276

Any Other Time
(Emergency After Hours)
800.255.3924

Daniel Woolhiser

Daniel Woolhiser
Western States
Andersen Service Tech

Travis Clarkson

Travis Clarkson
Andersen Service Tech

Jonathan Starke

Jonathan Starke
Andersen Service Tech