Supporting Safe, Reliable Sterilization Throughout the Life of Your Equipment
At Andersen Sterilizers, your safety, satisfaction, and long-term success are at the heart of everything we do. Our team is proud to partner with customers to support their sterilization systems throughout the operational lifecycle with expert service, maintenance, and ongoing technical support.
Our Product Lifecycle Policy was developed to help you maximize the life of your sterilizer while ensuring your sterilization system continues to operate safely and within its original design specifications.
This policy provides a clear roadmap for equipment support, preventive maintenance, and future replacement planning—giving you confidence that your sterilization system will continue to perform reliably throughout every stage of its lifecycle.
Download the Product Lifecycle Policy here:
Why Andersen Has a Product Lifecycle Policy
Our Product Lifecycle Policy was developed for three important reasons.
When Should Your System Be Replaced?
We recommend planning to replace your sterilization system between 10 and 15 years of service. With annual preventive maintenance through Andersen’s certified Field Service Program, many systems can continue to operate safely and reliably for up to 15 years. Replacing older equipment helps ensure continued access to service, replacement parts, and the latest advancements in safety and sterilization technology.
PRODUCT LIFECYCLE PHASES
Every Andersen sterilization system progresses through three lifecycle phases.
Useful Life
(0-10 Years)
The guaranteed Useful Life of an Andersen sterilization system is 10 years from the date of the original invoice.
During this period, Andersen supports your equipment with:
- Preventive maintenance
- Technical service
- Operator training
- Supplies and accessories
This timeframe reflects our ability to support the equipment with available replacement parts while ensuring reliable, safe, and effective sterilization.
Mature Life
(10–15 Years)
With annual preventive maintenance, most sterilization systems can safely operate for up to 15 years.
With annual preventive maintenance performed through Andersen’s certified Field Service Program, many sterilization systems can safely continue operating for up to 15 years.
Equipment in this phase requires annual preventive maintenance to help ensure safe, reliable operation. Replacement parts for older sterilizers cannot always be guaranteed, and a system may become No Longer Serviceable sooner than expected.
No Longer Serviceable
(15 + Years)
After 15 years, Andersen recommends replacing the sterilization system.
At this phase, we cannot guarantee a system’s safe and reliable operation. Andersen can no longer provide:
- Field service support
- Replacement parts
- Ethylene oxide (EO) gas refill kits
- Ongoing equipment support
Replacement of the sterilizer is required to continue receiving Andersen support.
Andersen Field Service Program
Our certified Field Service Program is designed to support your sterilization system throughout its operational life.
Preventive maintenance helps:
- Maintain safe and effective sterilization performance
- Identify wear before it affects operation
- Replace key components according to manufacturer recommendations
- Extend equipment support into the Mature Life phase
- Help you plan for future equipment replacement
For systems operating beyond 10 years, annual preventive maintenance is required to remain eligible for continued Andersen support, including the purchase of EO gas refill kits.
Have More Questions?
Reach out to your Andersen Account Manager today or give us a call. Our dedicated team is available to assist you.
Reach us Monday through Friday from 8:30 a.m. to 5 p.m. ET.
Phone: 800.523.1276