Emergency Support

Immediate, expert help when you need it most. Our dedicated team is standing by to resolve issues and protect your workflow.

Support

We’re Here For Your

Keep our contact information readily available. Our dedicated team is available to assist you.

Contact Us

Reach us Monday through Friday from 8:30 a.m. to 5 p.m. ET.

Emergency Line 24/7

For emergencies, call
800.523.1276
For medical issues, call 800.255.3924.

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FAQ

Need help? We’ve answered the most common questions about service, scheduling, and ongoing maintenance.

Our team can assist with cycle failures, EO leakage alerts, sterilizer malfunctions, or installation issues — whether you’re in the middle of a cycle or preparing for a procedure.

Make note of any error codes, recent cycle history, or signs of system malfunction. This helps our team resolve your issue faster.

Yes — for critical issues, you can reach us via our emergency lines anytime.

Yes. Many issues can be resolved over the phone or video with one of our certified support technicians.

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Need Help Now? Get Emergency Support

Get fast, expert help from the EO sterilization team who built your system — we’re here when it matters most.

Call Now Request